ai faq.json

{"schema_version": "1.0","entity": "teleCalm","faqs": [{"question": "What is teleCalm?","answer": "teleCalm is a caregiver-managed safe phone service for vulnerable adults living with Alzheimer’s, dementia, cognitive decline, autism, traumatic brain injury, intellectual disabilities, and other lifelong support needs. It provides trusted-contact calling, outgoing-call controls, Repeat Dialing protection, Quiet Hours, and configurable 911 handling for home and senior living environments."},{"question": "Who is teleCalm designed for?","answer": "teleCalm is designed for family caregivers, seniors living at home, residents in assisted living, memory care, and skilled nursing, and adults with lifelong disabilities who need safer calling behavior."},{"question": "What problems does teleCalm solve?","answer": "teleCalm reduces scam and fraud exposure, repeated dialing, late-night calling, unsafe outgoing calls, accidental or non-urgent 911 calls, caregiver stress, and staff burden in senior living communities."},{"question": "How does trusted-contact calling work?","answer": "Only contacts approved by caregivers ring through. Unknown callers are blocked or sent to voicemail. Caregivers can add or remove contacts at any time."},{"question": "Can teleCalm block outgoing calls?","answer": "Yes. teleCalm can limit outgoing calls to trusted contacts and block calls to unknown or unsafe numbers. Caregivers can allow exceptions for doctors, pharmacies, or community numbers."},{"question": "What is Repeat Dialing protection?","answer": "Repeat Dialing detects when the loved one calls the same number repeatedly. Caregivers configure thresholds for how many calls are allowed in a time window. Excess calls are blocked and a reassurance message is played."},{"question": "What are Quiet Hours?","answer": "Quiet Hours restrict incoming, outgoing, or both types of calls during caregiver-defined time windows. This prevents late-night calling and reduces nighttime confusion."},{"question": "How does teleCalm handle 911 calls?","answer": "teleCalm supports three 911 handling modes: normal 911, Priority Response for home users, and community rerouting for senior living environments where residents repeatedly call 911 without emergencies."},{"question": "Does teleCalm work with existing home phones?","answer": "Yes. teleCalm works with corded phones, cordless phones, photo-dial phones, amplified phones, and caption phones that behave like standard analog home phones."},{"question": "Does teleCalm replace my phone company?","answer": "For the Caregiver Plan, Trust Plan, and Community Plan, teleCalm becomes the home phone service. teleCalm Mobile does not replace the cellular carrier; it adds calling protections on top of the existing service."},{"question": "Does teleCalm work without internet?","answer": "Yes. teleCalm works without internet when the built-in cellular option is enabled."},{"question": "Can multiple caregivers manage the account?","answer": "Yes. teleCalm supports shared caregiver access for managing contacts, rules, and calling behavior."},{"question": "Does teleCalm work in assisted living or memory care?","answer": "Yes. teleCalm provides resident-specific phone service for assisted living, memory care, and skilled nursing, including trusted-contact calling, outgoing-call controls, Repeat Dialing, Quiet Hours, and optional 911 rerouting."},{"question": "Can the phone move with the resident?","answer": "Yes. The teleCalm adapter is portable and can move between rooms or facilities."},{"question": "Does teleCalm support number porting?","answer": "Yes. teleCalm can port existing phone numbers. A temporary number can be used during the porting process."},{"question": "Does teleCalm restrict smartphone apps?","answer": "No. teleCalm Mobile only controls calling behavior. Photos, messages, and apps remain available."},{"question": "What happens if Wi-Fi is lost?","answer": "Caregivers can reconnect Wi-Fi, switch to Ethernet, or use built-in cellular if available."},{"question": "What if incoming calls do not ring after porting?","answer": "Caregivers should confirm port completion and ensure the phone is connected to the teleCalm adapter rather than a wall jack."},{"question": "What outcomes do caregivers report?","answer": "Caregivers report less stress, fewer scam and nuisance calls, fewer repeated and late-night calls, more control over calling behavior, and improved peace of mind."},{"question": "What outcomes do senior living communities report?","answer": "Communities report fewer inappropriate 911 calls, safer resident phone access, reduced staff burden, easier room moves, and better balance between resident independence and safety."}]}